Return Policy

You have 14 days from the day you receive your order to withdraw from the purchase without giving a reason. Sale items have the same right of withdrawal. You may examine the item as you would in a physical shop. If you handle it more than necessary to establish its nature, characteristics and function, we may make a reasonable deduction for any resulting loss in value.

1. Start your return through our return portal within 14 days of receiving your order. Keep your confirmation.
2. We'll reply with a return address and instructions. Please pack the item securely to avoid damage in transit.
3. Return the goods without undue delay and no later than 14 days after notifying us. You pay the direct return shipping cost, as disclosed before purchase. Trackable shipping is recommended but not required.
4. We refund without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or you provide evidence that they were sent back, whichever occurs first.

• Refunds: We use the original payment method and charge no administrative fee. For a full return, the cost of the least expensive standard delivery offered for the order is refunded; extra express-delivery costs are not.
• Exchanges: Ovis does not offer direct exchanges, including for sale items. Return the item under the rules above and place a new order.
• Exception: The right of withdrawal does not apply to sealed goods unsuitable for return for health-protection or hygiene reasons if the seal has been broken after delivery.

The right to complain is separate from the right of withdrawal. You may complain about an original defect for up to three years. Contact ovisfaro@gmail.com as soon as possible; a complaint made within two months after you noticed the defect is always considered timely. Include your order number, a description and, where possible, photos. If the goods are defective or incorrect, Ovis pays the return shipping and remedies the issue in accordance with applicable consumer law.