Terms & Conditions

• These terms apply to all orders placed at ovisbrand.com. By placing an order you accept these terms and confirm that you are at least 18 years old, or have guardian consent.
• Ovis is registered in Sweden and ships from Stockholm. Consumer prices are stated in SEK and include VAT.
• We reserve the right to amend prices, product descriptions and these terms at any time. The terms valid at the time of your order apply to that order.

• Placing an order: Add items to your cart and complete checkout. You'll receive an order confirmation by email once payment is confirmed.
• Payment: We accept the payment methods shown at checkout. Your card is charged when the order is placed. All payments are handled through secure, encrypted payment providers.
• Prices: Consumer prices are shown in SEK and include VAT. We currently deliver within Sweden and the EU.
• Availability: If an item is out of stock after you've ordered, we'll contact you and offer a refund or an alternative.

Orders are processed within 1–2 business days. Delivery times and shipping costs are detailed on our Shipping & Delivery page. All orders ship from Stockholm, Sweden with trackable shipping.

If your order hasn't arrived within the expected time frame, contact us and we'll help track it down.

• Under the Swedish Distance Contracts Act, you have a 14-day right of withdrawal from the day you receive your order. You may withdraw without giving a reason. Sale items are covered by the same right.
• Notify us within the period through Withdraw from a purchase or by a clear statement to ovisfaro@gmail.com. The digital function records the date and time and displays a confirmation. You can also start a return through our return portal.
• Return: Return the goods without undue delay and no later than 14 days after notifying us. You pay the direct return shipping cost, as disclosed before purchase. Trackable shipping is recommended but not required.
• Examination and loss in value: You may examine the goods as you would in a physical shop. If you handle them more than necessary to establish their nature, characteristics and function, we may make a reasonable deduction for any resulting loss in value. A missing tag or ordinary examination does not automatically remove your right of withdrawal.
• Exception: The right does not apply to sealed goods unsuitable for return for health-protection or hygiene reasons if the seal has been broken after delivery.
• Refund: We refund without undue delay and no later than 14 days after your withdrawal notice. We may withhold payment until we receive the goods or evidence that they were sent back. Refunds use the original payment method, without an administrative fee. For a full return we also refund the least expensive standard delivery offered; extra express-delivery costs are not refunded.
• Exchanges: We do not offer direct exchanges, including for sale items. You can return the item and place a new order.

For the practical return steps, see our Return Policy.

• Defective or wrong goods: Complaints are separate from withdrawal. You may complain about an original defect for up to three years. Contact ovisfaro@gmail.com as soon as possible; within two months after noticing the defect is always considered timely. Include the order number, a description and, where possible, photos. Ovis pays return shipping for defective or incorrect goods and provides the remedy required by applicable consumer law.
• Warranty: Statutory consumer rights apply to all purchases and are not limited by these terms.
• Disputes: A dispute we cannot resolve together may be submitted to the Swedish National Board for Consumer Disputes (ARN). EU customers may also contact the European Consumer Centre in their country (ECC-Net / Konsument Europa).

We process your personal data (name, address, email, payment details) only to fulfil your order and provide customer service, in line with the GDPR. We never sell your data. Cookies are used to make the site work and to understand how it's used; you can disable cookies in your browser settings.